Orders, prices and consultation fees
Website prices are shown in Australian dollars and include GST where stated. A product page may show a base product price while vehicle-specific fitment, freight, installation and selected accessories are quoted separately.
An order is not accepted until the product, vehicle, specification, price, delivery or installation scope and payment milestones are confirmed in writing. The paid fit-and-design consultation is limited to tray, canopy and CMC projects and is credited only where the applicable written offer says so.
Vehicle fitment and information supplied
Customers must provide accurate vehicle make, model, model year, cab/body style, wheelbase, existing modifications and intended use. Product compatibility, clearances, available payload and installation requirements must be confirmed before fabrication or installation.
Published dimensions and CAD envelopes are planning information unless the order states they are final manufacturing dimensions for the confirmed vehicle and product configuration.
Custom work, approvals and changes
Vehicle-specific and custom products may require drawings, written specifications or design approvals. The customer should check access, internal layout, service clearances and intended load before approving manufacture.
The applicable quote or order will state when a custom order becomes committed, the required approvals and payment milestones, how variations are priced, and any cancellation costs. Variations must be agreed in writing. Nothing in those terms limits rights that cannot lawfully be excluded.
Lead times, freight and installation
Lead times are estimates until confirmed in the order. Freight, collection, installation location, vehicle availability and site requirements must be agreed in writing. Delays or changes should be communicated with a revised estimate.
The product page, quote or order will identify the delivery or collection scope, charges and timing. Please inspect goods after delivery and contact OZUF promptly with the order reference and photographs if transit damage is found. This request does not limit any rights or notification period that applies under law.
Returns, faults and remedies
Nothing in this policy excludes or limits consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, a failure may entitle a consumer to repair, replacement, refund, cancellation or compensation.
OZUF does not promise change-of-mind returns unless we agree otherwise in writing. Contact us before returning any product. This change-of-mind position does not apply to remedies available for faulty goods or services and does not limit rights under the Australian Consumer Law.
Start a claim through the contact page with the order reference, description, photographs and the remedy requested. Do not remove or repair an installed product before receiving instructions where that could affect safe assessment.
Manufacturer and workmanship warranties
Any voluntary manufacturer, product or workmanship warranty is additional to rights under the Australian Consumer Law. Any specific warranty duration, provider, scope and exclusions will be stated in the applicable product page, quote, order confirmation or warranty document.
Contact OZUF through the contact page for a warranty or consumer-guarantee claim. We will not require a customer to deal only with a manufacturer where OZUF is responsible for providing a remedy under the Australian Consumer Law.
Website information and product representation
Images may show optional accessories or configuration illustrations. Powder-coat colour can vary by screen and lighting. Product identity, finish, included items and final specification are determined by the written order.
For independent guidance about Australian consumer guarantees, see the Australian Competition and Consumer Commission. For information about how we handle personal information, see our privacy policy.